After installing blackberry Small Business Edition Server to our environment, and following all the blackberry documentation for installing blackberry server we still had issues. The issue was some users were able to receive messages but were not able to send from their blackberry. As t turns out it is a bug in Microsoft 2003 SP1 and Windows 2000 SP 4. The security changes in these service packs do to allow you to inherit permissions for certain built in groups such as Administrators, Domain Administrators, and Enterprise Administrators. After about an hour, the required Send As permission for the Balckberry Admin user was revoked or disappeared from the user in theses groups. This Microsoft Article explains why and how to change the behavior. Our work around was simpler than the Microsoft suggested one.
Note If you use Active Directory Users and Computers, make sure that Advanced Features is selected on the View menu or you will not see the “Security” tab in properties.
1. In AD Users and Computers, Create a new Organizational Unit called Blackberry Users
2. Right click on the Blackberry Users group and Click Properties
3. Click the Advanced button.
- If the BlackBerry Enterprise Server administration account that requires the Send As permission is not listed, click Add and select the BlackBerry Enterprise Server administration account name.
- Click OK.
- Double-click the BlackBerry Enterprise Server administration account name.
- In the Applies Onto list, select User Objects.
- Select the Send As check box.
- Click Apply, and then click OK.
- Close the Properties window, and then close Active Directory Users and Computers.