If you’ve ever had to help friends or relatives with computer problems over the phone this will help you get them out of you hair faster. Ultra VNC SC lets you control a users desktop without having the user do anything except double click a file. Here’s how:
To set up remote support you need to do a few things
- Get a dynamic dns name.
- Set up your firewall
- Configure the program
Get a dynamic DNS Name
- Now to get to your computer you can use the IP the ISP has assigned you. Problem: Your ISP will more than likely use DHCP to assign you an IP so at any given time you may not know your current IP. Solution: Dynamic DNS! Go to http://dyndns.org or http://tzo.com or http://deerfield.com or any other dynamic DNS site. In this example, I use DynDNS.org.
- Sign up for an account (free) and create a host name that you will use to reference you computer. Ex. homepc.homeip.net (one of the several subnets available).Create a new host entry under Host Services. The site will automatically detect the IP that you are currently accessing the site from so sign in from the place you want to connect to. I.e. your house.
This will maintain your current IP info as a global internet address. When every your IP changes you will need to login into DynDNS and update the IP registed. Newer routers have a Dynamic DNS feature which will let you automatically update DynDNS whenever your IP changes. The other option is to use a DNS Update client that automatically updates your register IP from your PC. These clients are available on the DynDNS site.